Policy information
Shipping FAQ
U.S. Shipping
All of our orders ship from our distribution center in Alabama. We currently offer the shipping methods below. Orders placed by 12pm PST Monday-Friday will usually ship the same business day, excluding national holidays. Orders placed on Friday after 12pm PST, Saturday and Sunday, will ship out the following Monday excluding holidays.
Please make sure that your order is shipping to a secure location, as once an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. If your order goes MIA, please contact the shipping provider noted in your shipping confirmation email.
SHIPPING METHOD |
EST. DELIVERY |
COST |
Standard Shipping |
3-8 business days |
$12 USD FREE on all orders over $150 to continental USA |
Expedited Shipping* |
2-3 business days |
$25 USD |
Rush Shipping* |
1-2 business days |
$40 USD |
We do not offer Saturday delivery, shipments to US Territories or delivery to P.O. Boxes or Military Post Offices.
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International Shipping
We offer International Shipping globally. Please note that shipping times listed at checkout are for freight only and do not include any additional handling or customs processing. Contact us at ask@nomcollection.com with any questions about your order.
INTERNATIONAL SHIPPING METHOD |
EST. DELIVERY |
COST |
Rates based on location |
4-8 business days |
varies* |
*Additional duties may be due upon receipt. Note that returns will not be accepted for International orders.Payment Information - Payment by Credit Card, Debit Card or PayPal
NOM Maternity accepts the following credit cards and forms of payment:
Debit cards issues by the financial services companies listed above are accepted.
Credit cards are generally charged only at the time we ship the item or items to you. However for both credit and debit cards we may "pre-authorize" your order amount with your card issuer at the time you place the order. This may trigger an "authorization hold" on your card.
For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you.
For credit cards, the charge in not processed but the amount may be deducted from your available line of credit. Your credit or debit card will then be charged at the time we ship your items to you. If your order is sent out in multiple shipments the charges will process as each individual part of the order ships (you will see multiple, smaller amounts charged to your account).
It can typically take three to seven days for the purchase amount to clear your account. Your bank controls the timing of authorizations and payments from your account; for details please check with your bank.
NOM Maternity partners with PayPal to facilitate payments and other payments and the disbursement of funds to sellers. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, NOM Maternity reserves the right to contact you directly and to seek payment. NOM Maternity may share your personal or transactional information with those third-party service providers when it's necessary to process payments. By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.
Payment by Gift Card
When you use a gift card, we charge the card as soon as you place your order. If your purchase total is more than the value of your gift card, you can use another payment method to pay for the difference.
If your purchase total is less than the gift card's value, the gift card carries that remaining balance until you use it another time. If the item you want to purchase becomes unavailable, or it's on back order and you choose to cancel it before it ships, we send you a new gift card to cover the cost of the item, plus any applicable taxes and promotions. We don't add the value back to the original gift card.
Payment with a Promotional Discount
Each promotion, or special offer, has a code that you can type in during checkout, which tells our system to apply that particular offer or discount toward your purchase.
NOTE: Before using any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Some promotions are good only for certain items.
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Something not quite right? Not a problem. Simply visit our Return Center to start your return. We're happy to offer returns or exchanges within 30 days of purchase for all unworn, unwashed or defective merchandise. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. *Holiday Returns: Any orders placed between November 19th and December 31st may be returned anytime before January 31st.*
International Returns
As a team of moms, we know how hard shopping for maternity clothing can be, which is why we strive to offer a great shopping and return experience for all our customers. While our standard returns policy does not currently include international orders, we understand that exceptional circumstances may arise. Therefore, we are pleased to offer an alternative solution for international returns. International Returns Process:
If you have made an international purchase and wish to initiate a return, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email at [ask@nomcollection.com] to inform us of your intent to return your international order. Please include your order number and a brief explanation of the reason for the return.
- Packaging: Securely package the item(s) you wish to return in their original packaging to prevent any damage during transit. Include all accessories, tags, and labels.
- Return Shipping: Choose a reliable shipping method and arrange the return shipment to the following address: Fulfyld - 511 6th Street Madison, Alabama 35756
- Important: Ensure that you clearly indicate your order number and our return address on the package. This step is crucial for the efficient processing of your return.
- Verification and Refund: Once we receive the returned item(s) and verify their condition, we will promptly process your refund. We will notify you via email once the refund is initiated.
Return shipping costs for international returns are the responsibility of the customer.We recommend using a trackable and insured shipping method to ensure the safe return of your items.
Exchanges and returns within the U.S. are 100% FREE How do I start a return?
Go to our Return Center to start your return. You’ll need the email address associated with your purchase, your order number and shipping zip code. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. Please allow up to 14 days for us to receive and process your return merchandise. Once we have received the return, we will issue a refund for the merchandise's price, inclusive of any applicable taxes, but excluding the shipping cost. Please be patient, as it may take up to two billing cycles for the credit to reflect on your statement. Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose a new color, size or a completely new item from our collection. How do I pack my order?
Make sure that all original tags are still attached to your garments and include any original packaging with your return. Simply re-pack your items and send using the pre-paid label. Is an order slip required?
Nope! We have all the information we need, so long as your returned product still has its original tags intact, and you use the shipping label we provide to you.
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’ and proceed through the exchange. Your preferred item will ship to you right away!
How long does it take to ship an exchange?
Exchanges ship instantly! We ship your exchange as soon as you request it.
What is an 'Instant Credit' and how do I use it?
After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded once we receive and process your return.
How do I return or exchange a gift?
Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.
Free GIFT WITH PURCHASE:
In the event of a return after receiving a complimentary item from us, your refund will be processed minus the value of the gifted item.
Can I request a price adjustment if I purchased an item a few days ago and it is now on sale?
NOM is not responsible for any lost return packages that did not make it to our warehouse. If we did not receive your return please contact the shipper to submit a claim.
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2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on NOM Maternity's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on NOM Maternity's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by NOM Maternity at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on NOM Maternity's web site are provided "as is". NOM Maternity makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, NOM Maternity does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall NOM Maternity or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on NOM Maternity's Internet site, even if NOM Maternity or a NOM Maternity authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on NOM Maternity's web site could include technical, typographical, or photographic errors. NOM Maternity does not warrant that any of the materials on its web site are accurate, complete, or current. NOM Maternity may make changes to the materials contained on its web site at any time without notice. NOM Maternity does not, however, make any commitment to update the materials.
6. Links
NOM Maternity has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NOM Maternity of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications
NOM Maternity may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to NOM Maternity's website shall be governed by the laws of the State of WA without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.