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Shipping FAQ

U.S. Shipping

All of our orders ship from our distribution center in Alabama. We currently offer four shipping methods below. Orders placed by 12pm PST Monday-Friday will ship the same business day, excluding national holidays. Orders placed on Friday after 12pm PST, Saturday and Sunday, will ship out the following Monday excluding holidays. 

Please make sure that your order is shipping to a secure location, as once an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. If your order goes MIA, please contact the shipping provider noted in your shipping confirmation email.

SHIPPING METHOD EST. DELIVERY COST
Standard Shipping under $50 3-8 business days $9.48
Standard Shipping over $50 3-8 business days FREE!
Expedited Shipping* 2-3 business days $20 USD
Rush Shipping* 1-2 business days $40 USD

Please note that due to COVID-19, there may be shipping delays for your package, which may take an additional 1-2 weeks to arrive. We apologize for the inconvenience and are working to find faster solutions for you.  

U.S. Shipping Costs (including AK, HI)

We do not offer Saturday delivery, shipments to US Territories or delivery to P.O. Boxes or Military Post Offices.


International Shipping


We do not offer international shipping at this time.  Please check back for updates!


Returns

Returns are always free and easy!

Unworn, unwashed or defective merchandise purchased on nommaternity.com may be returned if postmarked within 30 days of the order date. You may make exchanges within 60 days of purchase. Please keep returned merchandise in its original packaging, with all tags still attached. Please note we will not accept Final Sale items as returns.

Returns + Exchanges

Click the button above or visit https://nom-collection.myshopify.com/apps/return_prime to begin your returns process. You'll receive a confirmation email and a pre-paid return label once your return is approved. 

NOM is not responsible for any lost returns.

Please allow up to 14 days for us to receive and process your return merchandise.

The original form of payment will be refunded for the price of the merchandise, including any taxes you were charged, upon receiving the return. Please allow up to two billing cycles for your credit to appear on your statement.

Defective or missing orders: If your order arrives damaged, defective, or incomplete please contact us at returns@nomcollection.com.

Gift return: The return procedure for a gift is the same as a standard order. Please follow the procedures outlined in Returns.

FINAL SALE Items cannot be returned or exchanged.

If you have any questions please email us at returns@nomcollection.com.  

 

Payment Information

Payment by Credit Card, Debit Card or PayPal

NOM Maternity accepts the following credit cards and forms of payment:
Debit cards issues by the financial services companies listed above are accepted.
Credit cards are generally charged only at the time we ship the item or items to you. However for both credit and debit cards we may "pre-authorize" your order amount with your card issuer at the time you place the order. This may trigger an "authorization hold" on your card. For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge in not processed but the amount may be deducted from your available line of credit.

Your credit or debit card will then be charged at the time we ship your items to you. If your order is sent out in multiple shipments the charges will process as each individual part of the order ships (you will see multiple, smaller amounts charged to your account).
It can typically take three to seven days for the purchase amount to clear your account. Your bank controls the timing of authorizations and payments from your account; for details please check with your bank.

NOM Maternity partners with PayPal to facilitate payments and other payments and the disbursement of funds to sellers. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, NOM Maternity reserves the right to contact you directly and to seek payment.

NOM Maternity may share your personal or transactional information with those third-party service providers when it's necessary to process payments.

By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.

Payment by Gift Card

When you use a gift card, we charge the card as soon as you place your order. If your purchase total is more than the value of your gift card, you can use another payment method to pay for the difference.
If your purchase total is less than the gift card's value, the gift card carries that remaining balance until you use it another time. If the item you want to purchase becomes unavailable, or it's on back order and you choose to cancel it before it ships, we send you a new gift card to cover the cost of the item, plus any applicable taxes and promotions. We don't add the value back to the original gift card.

Payment with a Promotional Discount
 
Each promotion, or special offer, has a code that you can type in during checkout, which tells our system to apply that particular offer or discount toward your purchase. 

NOTE: Before using any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Some promotions are good only for certain items.