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BILLING, SHIPPING & RETURNS

Payment by Credit Card, Debit Card or PayPal

NOM Maternity accepts the following credit cards and forms of payment:
Debit cards issues by the financial services companies listed above are accepted.

Credit cards are generally charged only at the time we ship the item or items to you. However for both credit and debit cards we may "pre-authorize" your order amount with your card issuer at the time you place the order. This may trigger an "authorization hold" on your card. For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge in not processed but the amount may be deducted from your available line of credit.

Your credit or debit card will then be charged at the time we ship your items to you. If your order is sent out in multiple shipments the charges will process as each individual part of the order ships (you will see multiple, smaller amounts charged to your account).

It can typically take three to seven days for the purchase amount to clear your account. Your bank controls the timing of authorizations and payments from your account; for details please check with your bank.

NOM Maternity partners with PayPal to facilitate payments and other payments and the disbursement of funds to sellers. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, NOM Maternity reserves the right to contact you directly and to seek payment.

NOM Maternity may share your personal or transactional information with those third-party service providers when it's necessary to process payments.

By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.

Payment by Gift Card

When you use a gift card, we charge the card as soon as you place your order. If your purchase total is more than the value of your gift card, you can use another payment method to pay for the difference.

If your purchase total is less than the gift card's value, the gift card carries that remaining balance until you use it another time. If the item you want to purchase becomes unavailable, or it's on back order and you choose to cancel it before it ships, we send you a new gift card to cover the cost of the item, plus any applicable taxes and promotions. We don't add the value back to the original gift card.

Payment with a Promotional Discount
 

Each promotion, or special offer, has a code that you can type in during checkout, which tells our system to apply that particular offer or discount toward your purchase. 

NOTE: Before using any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Some promotions are good only for certain items.

All of our orders ship via UPS from our distribution center in Washington. We currently offer four shipping methods below. All orders placed by 12pm PST will ship the same business day, excluding national holidays. 


Shipping


UPS GROUND 3RD DAY 2ND DAY NEXT DAY AIR
Free $20 $27 $35

 

U.S. Shipping Costs (including AK, HI)


We do not offer Saturday delivery, shipments to US Territories or delivery to P.O. Boxes or Military Post Offices.


International Shipping


We do offer international shipping at this moment for a flat rate of $25.


Returns


Returns are easy. Unworn, unwashed or defective merchandise purchased on nommaternity.com may be returned free of charge if postmarked within 14 days of the delivery date. Please keep returned merchandise in its original packaging, with all tags still attached.

Here is how it works:

Pack up your merchandise to be returned and fill out the form inside your box. Write the reason for your return.

Return to DIR C/O NOM Maternity 23001 54TH Avenue South, Kent, WA 98032

We recommend that you make note of your return tracking number in the event you wish to monitor your return shipment. NOM is not responsible for any lost returns.

Please allow 14 days for us to receive and process your return merchandise.

We will refund the price of the merchandise, including any taxes you were charged (excluding all applicable shipping charges), upon receiving the return. Please allow two billing cycles for your credit to appear on your statement.

Defective or missing orders: If your order arrives damaged, defective, or incomplete please contact us at returns@nomcollection.com.

Gift return: The return procedure for a gift is the same as a standard order. Please follow the procedures outlined in Returns.

If you have any questions please email us at returns@nomcollection.com.  

Exchanges

At this time, NOM does not offer any exchanges. We recommend following the return policy steps above for the items you wish to exchange and then submit a new order.

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